Mabsoot Terms of service
Thanks for using our Internet based tour booking services . These Services are provided by Mabsoot Labs SAL. (“Mabsoot LABS SAL”), located at Beirut, Mathaf.
By using our Services, you are agreeing to these terms. Please read them carefully. This is a binding document and not the usual yada yada.
You must follow any policies made available to you within the Services.
Don’t misuse our Services. For example, don’t interfere with our Services or try to access them using a method other than the interface and the instructions that we provide. You may use our Services only as permitted by law, including applicable export and re-export control laws and regulations. We may suspend or stop providing our Services to you if you do not comply with our terms or policies or if we are investigating suspected misconduct.
Using our Services does not give you ownership of any intellectual property rights in our Services or the content you access. You may not use content from our Services unless you obtain permission from its owner or are otherwise permitted by law. These terms do not grant you the right to use any branding or logos used in our Services. Don’t remove, obscure, or alter any legal notices displayed in or along with our Services.
We may review content to determine whether it is illegal or violates our policies, and we may remove or refuse to display content that we reasonably believe violates our policies or the law. But that does not necessarily mean that we review content, so please don’t assume that we do.
In connection with your use of the Services, we may send you service announcements, administrative messages, and other information. You may opt out of some of those communications.
Mabsoot Labs SAL operates the Internet Booking Platform www.mabsoot.com, offering booking services for tours and other leisure activities.
Visitors may view service offerings from suppliers on the platform and make bookings. Mabsoot Labs SAL takes the role of an intermediary between the visitor and the supplier of the service.
Mabsoot Labs SAL is not a contracting party between the website visitor and the supplier. Object of these Booking Terms is solely the provision of the Mabsoot Labs SAL Booking Platform, based on the terms of this agreement. Mabsoot Labs SAL has no further obligations or liabilities. In order to allow a correct execution of bookings on the Mabsoot Labs SAL Booking and Promoting Platform, the booking process is defined in detail in this document.
The supplier conducts sightseeing tours and other leisure activities under his own brand/company name or, if offering services as a person, his own name. He seeks to promote his services on the Mabsoot Labs SAL Booking Platform.
1. Eligibility requirements
2. Actionability of the cooperation partner
The supplier must be actionable according to the applicable law. Legal bodies may only conclude the Booking Terms through an authorised and actionable natural person.
3. General terms for service offerings
The Mabsoot Labs SAL Booking Platform is provided in English. Mabsoot Labs SAL tries to have a very comprehensive service offering, yet the composition of the service offering is at Mabsoot's sole discretion, concerning the tourism service itself and the geographical distribution of services.
The supplier guarantees Mabsoot Labs SAL that he complies with all legal preconditions and requirements for the services he offers and that he possesses all necessary allowances and legal permits. The supplier guarantees Mabsoot Labs SAL that all legal security standards and standards of relevant professional organisations or associations are met. The supplier is responsible for complying with employment and labour rules.
5. Guide qualifications The supplier guarantees Mabsoot Labs SAL that all employed guides possess the legal allowances and meet all necessary legal requirements, including professional qualifications and allowances. The supplier is fully responsible for the conduct of the guide with regard to the customer and Mabsoot Labs SAL.
6. Booking procedure
The website visitor will have the opportunity to view services without prior registration. The supplier has a preset number of dates advertised to the cutomer. If the request is accepted, the contract between supplier and customer becomes effective and the booking is confirmed.There are 2 options:
Option 1: The credit card payment of the customer is collected upon booking.
Option 2: Request for cash payment. If Cash payment is requested by the customer, MABSOOL LABS SAL customer support will contact that customer via phone or email and provide different options that may or may not include additional charges and fees. These charges and fees when applicable are not refundable and are not related to the service price.There are no cancellations for cash payments.
Both parties are bound to the contract until execution (with the exception of a booking cancellation by the customer). The supplier will provide the customer with all necessary information for the execution of the service (e.g. meeting point and time, appropriate clothing, equipment, guest requirements etc.) well in advance. The supplier is required to check his messages in the Supplier Account at least once per day. Mabsoot Labs SAL takes care of the customer payment collection and will assure payment on the Booking Platform through a secure payment solution provider. It is at Mabsoot’s sole discretion to choose a payment solution provider. Payment is typically made to the supplier’s bank account by bank transfer according to monthly invoices. Mabsoot Labs SAL is not liable by any means for customer payments and is not liable in the case of incorrect or incomplete information concerning the supplier's bank account information. Mabsoot Labs SAL is not responsible for the accuracy of customer data.
7. Information provided to Mabsoot
The supplier informs Mabsoot Labs SAL immediately if allowances have not been issued or if they have been suspended or revoked, if guides no longer possess the necessary qualifications, if security standards cannot be met or if there are other imminent circumstances that make the execution of contracts impossible or threaten customers to render themselves liable to prosecution upon execution of the contract or to otherwise get into difficulties with public authorities. The same is true for the relationship with Mabsoot Labs SAL In such cases, Mabsoot Labs SAL may terminate the cooperation without notice.
8. Service offerings
8.1 The supplier specifies his service offerings according to the requirements on www.mabsoot.com. The website also provides further clarification on the required quality standard. Service offerings that do not meet the requirements may be deleted or edited by Mabsoot Labs SAL without notice. Mabsoot reserves the right to audit secretely every service offering by the supplier and might delete it without notice. If service offerings fall below a predefined user rating, service offerings might be deleted without further notice.
8.2 The supplier may only upload his own service offerings. He may not upload products for which he is only an intermediary or agent. The supplier needs to be prepared to perform the offered service. It is forbidden to upload sham or loss-leader products.
8.3 Service offerings or their execution should not violate any laws or regulations, third-party rights or morality. Services with sexist, racist, extremist content of any kind or services that challenge the physical, mental or moral integrity of human beings or where animals are hurt or injured, or services that connect legal services in an illegal manner or where customers are directly or indirectly compelled to purchase further services etc. must not be uploaded. Mabsoot Labs SAL has the right to delete such service offerings at any time without notice. Claims for damages and other claims from Mabsoot, customers or third parties are explicitly reserved.
8.4 The supplier will enter the service data into the Mabsoot Labs SAL host administration system. He himself is responsible for ensuring that the provided information is always up to date. Revised or canceled services or products that are no longer valid must be deleted immediately. Mabsoot Labs SAL reserves the right to delete such service offerings. If the supplier's country of residence has requirements for the publication of products on the Internet, the supplier himself is responsible that these requirements are complied with. He will notify Mabsoot Labs SAL about such requirements. It must be clear from the service description/s that the supplier offers the service/s under his own name and responsibility. The service/s must be offered under either the person's legal name or the generally used brand name. If the brand name is different compared to entries in general registries, the supplier also needs to mention this brand name. There must not be the impression, neither directly nor indirectly, that Mabsoot Labs SAL is the supplier of the service/s, or that Mabsoot Labs SAL has tested the quality of the offered service/s or otherwise emphasises its/their quality. The service description/s must be completed accurately and truthfully, and must be adjusted instantaneously in the case of changes. The supplier alone is responsible for correct service descriptions and prices.
9. Displayed content & intellectual property
The supplier owns all of the content and information he uploads on Mabsoot Labs SAL Thus, the supplier is solely responsible for making sure that all uploaded content does not violate intellectual property rights of a third party or is in any other form inappropriate, illegitimate or harmful to Mabsoot Labs SAL or a third party. The supplier is responsible for immediately removing content from the Mabsoot Labs SAL website if such a violation becomes apparent. In addition, for content that is covered by intellectual property rights such as photos and videos (IP content), the supplier specifically gives Mabsoot Labs SAL the following permission: The supplier grants Mabsoot Labs SAL a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any IP content that he uploads on Mabsoot Labs SAL (IP License). This IP License ends when the supplier deletes his IP content or user account. However, the supplier understands that removed content may persist in backup copies for a reasonable period of time (but will not be available to others).
10. Prices & dues Service
prices need to include all dues, taxes, fees, etc. It is not legitimate to ask the customer to pay any further salaries, taxes, dues or commissions or to cover other expenses upon the execution of the service.
All cancellations for credit card bookings, on the part of the supplier and of the customer, have to be conducted on the Mabsoot Labs SAL Booking Platform or, after the instance of accepting a booking, via Mabsoot Labs SAL customer support.
Customer cancellations for cash payments are not available at this time and all services booked by cash payment are considered final.
11.1 Cancellations by the customer
A confirmed reservation can be canceled by a customer at any time up to the moment of the actual event. When canceled 2 or more days before the actual event, 100% of the paid amount will be refunded to the customer. In this case no payment will be made to the supplier. When canceled later than 2 days before the actual event, no refund will issued to the customer and the supplier will still be paid. The supplier will be paid 100% of the amount they were supposed to be paid, being 80% of the total amount paid by the customer. Statutory cancellation possibilities are exempt from these regulations.
For some special events, there is a strict no refund/cancellation policy as per the supplier choice. These services have a clear statement of their non refund policy. Once booked and paid for, these experiences will not be refunded.
By making a reservation with a host, the customer accepts and agrees to the relevant cancellation and no-show policy of that host, and to any additional guest requirements of the host that may apply to his event including for services rendered and/or products offered by the host. The general cancellation and no-show policy of each host is made available on MABSOOT LABS SAL Booking Platform on the event page, during the reservation procedure and in the confirmation email or ticket (if applicable). Note that certain rates, fees, or special offers are not eligible for cancellation, refund, or change.
Booked services with cash payment option are non refundable.
11.2 Cancellations by the supplier
The supplier may cancel the contract only if unforeseeable or unavoidable external circumstances make it impossible, significantly impede or compromise the carrying out of the service. The supplier is obliged to inform the participating customers as early as possible and process the cancellation through Mabsoot Labs SAL customer support. If the supplier cancels a booking, the customer will be fully refunded and no payment will be made to the supplier. A confirmed reservation can be canceled by a supplier at any time up to the moment of the actual event. Payment provider cancellation fees are at the expense of the supplier.
12. Commission payment to Mabsoot
Mabsoot Labs SAL requires a commission for handling the booking and payment process. The standard commission is 20% (twenty per cent). The commission may be lowered for bigger volumes. The commission will be drawn from the amount paid to Mabsoot Labs SAL by the customer upon the booking of a certain service. If no payment is credited to Mabsoot Labs SAL (e.g. revocation of credit card payment), there will be no commission credited to Mabsoot Labs SAL The commission for Mabsoot Labs SAL will be billed on a monthly basis at the rates paid by the suppliers. Any taxes and other expenses that are to be paid by the supplier will not be compensated separately. Banking fees and other transaction costs are at the expense of the supplier.
13. Credit card fees, banking fees, etc.
Credit card and banking fees for customer payments to Mabsoot Labs SAL are borne by Mabsoot Labs SAL Credit card and banking fees for payment transfers to the supplier will be borne as follows: Mabsoot Labs SAL bears the cost of its own bank/credit card organisation. The supplier bears the cost of his own bank/credit card organisation.
14. Revoked credit card payments, etc.
Should a participating customer cancel his credit card payment before the use of the booked service, or the payment is not fulfilled for any other reason, Mabsoot Labs SAL will inform the supplier immediately. If a credit card payment is revoked after the fulfillment of the contract between the supplier and the customer, Mabsoot Labs SAL will inform the supplier. Mabsoot Labs SAL will inform the supplier about the reasons for withdrawal according to the particulars of the credit card organisation and ask him for comment within 5 working days. Mabsoot Labs SAL will forward this statement to the credit card organisation. Mabsoot Labs SAL is not obliged to take legal measures of any kind against a customer who does not pay for a certain service or cancellation, or who revokes a credit card payment. Mabsoot Labs SAL will convey these claims to the supplier if possible.
Local suppliers are obliged according to laws and regulations to give legal receipts with their commercial registration number and personal name to their clients with the full amount of the event disclosed.
The supplier will be notified via email upon payment. Mabsoot Labs SAL creates a remittance advice for the supplier on the fifth of each month, taking into account all bookings that have been carried out during the previous month. The payment will be wired to the supplier's bank account according to a debit note. A separate invoice will be sent to the supplier that will amount to the commission amount due to Mabsoot by the supplier. Payment will be wired to the local supplier once Mabsoot Labs SAL receives their bank account details. Local suppliers are responsible for paying income tax in their country of residence on all earnings made through Mabsoot Labs SAL The amount transferred by Mabsoot Labs SAL to the supplier reflects the sum of the net prices of all considered bookings. Mabsoot Labs SAL bears the usual transaction fees. However, some banks add fees for receiving international payments. These fees are solely at the supplier's expense. Due to bank transfer costs, Mabsoot Labs SAL may decide not to transfer amounts less than USD 100 or an equivalent amount in a different currency. If in a certain month the amount of USD 100 is not reached, Mabsoot Labs SAL is entitled to postpone the payment. The supplier is responsible himself for the correct accounting to authorities. If Mabsoot Labs SAL is for any reason subject to taxes or expenses in the country of the supplier in relation to his services, Mabsoot Labs SAL may terminate the cooperation with the supplier within three days. Such taxes or expenses may be deducted from the payments granted to the supplier.
16. Liability of the supplier to participating customers
The supplier is a contracting party with the participating customer and thus responsible for the correct execution of the service. The supplier will strive to solve problems directly with the customer. Should Mabsoot Labs SAL be prosecuted because of a supplier's service, the supplier will help Mabsoot Labs SAL to defend any claims and sets Mabsoot Labs SAL free of any demands. Details are enclosed in number 26.
17. Damages caused by participating customers
Mabsoot Labs SAL is not liable by any means for damages participating customers cause to the supplier, other participating customers, or third parties. The supplier settles such affairs with the participating customer directly.
18. Direct messages
In order to exchange messages between the customer and the supplier that are not meant for the general public, Mabsoot Labs SAL offers a basic messaging functionality on www.Mabsoot Labs SAL com. Messages are exclusively meant for information concerning the service offering and its execution. Personal messages or messages not pertaining to the service may not be exchanged through the messaging functionality. Contracts and cancellations may not be executed or negotiated through the messaging functionality. Mabsoot Labs SAL is explicitly entitled to monitor messaging via www.Mabsoot Labs SAL com and delete any which do not comply with these criteria.
19. General rules for communication
19.1 The supplier may neither in his service description nor via a private direct message refer the customer to his own external internet website or otherwise provide information to get in touch outside of the Mabsoot Labs SAL Booking Platform.
19.2 The supplier is required to handle all customer enquiries etc. received through Mabsoot Labs SAL exclusively on the Mabsoot Labs SAL Booking Platform. The supplier will neither directly nor indirectly urge a customer who got in touch through Mabsoot Labs SAL to book a service outside of the Mabsoot Labs SAL Booking Platform. If a prospective customer who got in touch through Mabsoot Labs SAL enquires to book a service outside of the Mabsoot Labs SAL Booking Platform, the supplier will refer him to the Mabsoot Labs SAL Booking Platform.
19.3 Should a supplier violate these provisions, the commissions on the contracts closed outside of the Mabsoot Labs SAL Booking Platform are payable, just as if they had been closed on the platform. Mabsoot Labs SAL may claim recompensation of costs and expenses arising from the prosecution of such violations. In such cases, the supplier always owes Mabsoot Labs SAL a minimum compensation of USD 100.
20. Review system
After the fulfillment of a service, customers have the opportunity to review the service and the supplier using Mabsoot's review system. The aim of the review system is to create meaningful and accurate service and supplier profiles in terms of performance, reliability and trustworthiness. These profiles can be viewed by any visitor on the Mabsoot Labs SAL Booking Platform. Customers are required to provide only entirely proper and truthful reviews. Inaccurate, untruthful, offensive or otherwise unprofessional remarks may be deleted from Mabsoot Labs SAL Booking Platform. The supplier is not entitled to delete certain statements. If the supplier becomes aware of abusive reviews, he should report them immediately to Mabsoot Labs SAL Support Team. Suppliers also have the opportunity to review the customers using the Mabsoot's review system. Suppliers are required as well to provide truthful reviews.
21. Supplier Attendance Confirmation The supplier is required to mark each customer's attendance along with the number of persons who attended by using the Mabsoot Booking Platform (attended or no show) administration panel after the service offering has ended, and within a period of 2 days. He can optionally rate customers as well.
22. Functionality & availability of the platform
Mabsoot Labs SAL provides the Mabsoot Labs SAL Booking Platform in the given released version and with the corresponding functions (is provided on an ‘AS-IS’ and ‘AS-AVAILABLE’ basis). A claim for provision and maintenance of certain functions etc. does not exist. Regarding the availability of the system, no warranty is given. Website access may be temporarily restricted by maintenance or other work, or may be limited or entirely impossible. Insofar that limited access or temporary inaccessibility has an impact on the execution of a transaction, e.g. because a product service offering cannot be uploaded or a booking or transaction cannot be made, there are no claims against Mabsoot Labs SAL. The suppliers themselves are responsible for the backup of data. Mabsoot Labs SAL is not liable for data loss.
23. Data protection
The supplier has to enter his data into the supplier account. This data will be treated confidentially and will only be shared with a third party insofar as it is required for the correct execution of the contract between the customer and the supplier. Mabsoot Labs SAL reserves the right to provide certain information to authorities etc. if required by legal provisions. Mabsoot Labs SAL reserves the right to open accounts to authorities or third parties in order to counter claims, demands, etc. The supplier is required to treat the transmitted customer data confidentially and protect such data according to applicable privacy laws. Without prior consent of the customer, such data may not be made accessible to third parties or made available for marketing or advertisement purposes. Mabsoot Labs SAL tracks statistical data with regard to service upload in order to improve website functionalities. It is possible that such data will allow an inference on the web behaviour of the supplier. The supplier has no right to access data on customers, visitors, etc. stored on Mabsoot Labs SAL servers.
24. Publication of supplier products
The supplier is informed in case Mabsoot Labs SAL has integrated his products to a third-party website or API.
25. Communication between Mabsoot Labs SAL & the supplier
All communication between Mabsoot Labs SAL and the supplier needs to be conducted via Mabsoot's customer support. You may find the contact data for Mabsoot Labs SAL under the heading ’Contact’. The contact data entered on the supplier account will be used as the supplier contact data. Emails must include the name and email address of the sender as well as the date of dispatch (date and time). The supplier is aware that confidentiality during transmission of unencrypted data over the internet cannot be guaranteed. An email received in accordance with the preceding provisions is attributed to the sender address if no other proof can be provided.
26. Responsibility for content
The supplier is self-responsible for content submitted through his account, for instance, service descriptions, forum entries, etc. Mabsoot Labs SAL treats such content as external content. Mabsoot Labs SAL also treats visitor and customer content, such as forum entries, reviews, etc. as external content and excludes liability. If Mabsoot Labs SAL is notified about or detects content that does not comply with these Booking Terms and/or the general Terms & Conditions of Mabsoot, Mabsoot Labs SAL may partially or fully delete this content. If the abusive content originates from a supplier, Mabsoot Labs SAL is entitled to block access to or delete his account. The supplier may only upload content and data for which he owns the corresponding (copy-)rights. Such information must not abuse privacy rights of visitors, third parties, etc. and needs to comply with the applicable competition laws and other legal requirements. Should Mabsoot Labs SAL be prosecuted because of such content, the supplier will help Mabsoot Labs SAL to defend any claims and sets Mabsoot Labs SAL free of any demands.
27. Liability of Mabsoot Labs SAL
27.1 With regard to the supplier Mabsoot Labs SAL is liable according to the applicable law. The liability for auxiliary persons is excluded. The liability for personal actions is only given in the case of intent or gross negligence on the part of Mabsoot Labs SAL. The liability for slight negligence is excluded. This provision also applies to non-contractual liability. The liability for computer viruses, spyware programs and other damages caused by computer programs is excluded.
27.2 Contract between the customer & the supplier Mabsoot Labs SAL is under no legal title a party in the contract between supplier and customer. Mabsoot Labs SAL has with regard to the contracting parties, neither customer nor the supplier, an affirmative obligation to act in order to protect others. Mabsoot Labs SAL gives no promises to third parties. Neither customer nor supplier may derive from their contract rights or obligations with regard to Mabsoot Labs SAL Mabsoot Labs SAL is neither liable for the conduct of the customer or third party, nor for the conduct of the supplier.
28. Liability of the supplier
28.1 With regard to the customer The supplier is liable with regard to the customer according to the applicable law.
28.2 With regard to Mabsoot Labs SAL, The supplier is liable with regard to Mabsoot Labs SAL according to these Booking Terms and the applicable legal provisions. The supplier is liable for the correct description and execution of his services. The supplier sets Mabsoot Labs SAL free of any claims, damages or costs (including punitive damages, compensations or other claims) etc. arising from his or his co-workers’ actions or omissions and will support Mabsoot Labs SAL in defending any related claims. In particular but not exclusively with regard to claims of all sort from customers and participants, their relatives, claims of third parties due to violation of their rights, individual rights, intellectual property rights, unfair competition, copyright, etc. The supplier shall be liable for legal defense costs such as legal, judicial and experts' fees, etc.
29. Contract length & extraordinary termination
The contract is concluded for an indefinite period. The contract can always be resolved. A termination can be completed automatically by using the appropriate function in the supplier administration area. Remaining confirmed bookings must be executed as planned. The contract may be terminated without reason by Mabsoot Labs SAL if certain circumstances prohibit further collaboration. These are in particular, but not exclusively services as described in number 5, false information in the supplier account and/or forums, false promises to Mabsoot Labs SAL or the customer, failing execution of service offers without reason, disobeyance of legal provisions and/or safety standards. In these cases Mabsoot Labs SAL will terminate the supplier account.
30. Place of fulfillment As place of fulfilment, the parties agree on Beirut, Lebanon.
31. Change of the given Booking Terms
Mabsoot Labs SAL reserves the right to modify these Booking Terms at any time. Mabsoot Labs SAL will notify the supplier with a message to his supplier account about any changes to these Booking Terms. The supplier has 15 calendar days to accept or reject the revised conditions. The supplier may accept via email or by silence while continuing to use the Booking Platform. If Mabsoot Labs SAL does not receive a negative response by the given deadline, the changes to the Booking Terms will be adopted. The changed conditions will be valid for all new incoming bookings. The Booking Terms are also accepted if the supplier uploads new services or modifies existing services within the 15-day period.
If any provision of these Booking Terms is invalid or should become invalid, the remaining provisions shall remain in effect. The invalid provision should be replaced with the one that is closest to the economic intent of the parties involved. Concerning working days, times and deadlines in the relationship with Mabsoot Labs SAL, the regulations of Lebanon are authoritative. Concerning times and deadlines regarding the relationship of customers and suppliers, the timezone of the supplier is authoritative. Upon termination of this contract, already concluded contracts with customers are properly to fulfill.
33. Applicable law
33.1 Applicable law for the contract between supplier and customer
The contract between supplier and customer is subject to applicable laws and the general Terms & Conditions of Mabsoot Labs SAL
33.2 Applicable law for the contract between Mabsoot Labs SAL and the supplier, and venue of jurisdiction These Booking Terms and any further legal relations are subject exclusively to Lebanese law. The agreement of the United Nations Convention on the International Sale of Goods (Vienna Sales Convention) is explicitly excluded. As exclusive venue of jurisdiction Lebanon is agreed.
34. Contact Us